Social media management that turns followers into revenue.
Your customers spend 2+ hours a day on social media. We make sure your brand is what they remember — with strategy, daily content, and community management handled end to end.
What is social media management — and why your brand can't skip it
Social media management is the complete, ongoing operation of your brand's social presence: research, strategy, content planning, creation, publishing, community engagement, and performance reporting — all handled by a dedicated team.
The math is simple. Buyers check a brand's Instagram before they check its website. An inactive or inconsistent page reads as a closed shop. An active, well-run page builds trust before you ever speak to a customer — and keeps building it while you sleep.
Whether you're a startup proving you exist, an SME converting local attention into orders, or an enterprise protecting brand reputation at scale — the feed is where your customers form their opinion of you.
Sound familiar? We fix these every week:
- "We post when we remember — sometimes weeks apart."
- "Our follower count hasn't moved in a year."
- "We get likes, but no enquiries or sales."
- "DMs and comments sit unanswered for days."
- "Our feed looks nothing like the brand we actually are."
- "We have no idea what's working and what isn't."
🚀 For Startups
Build credibility fast. A professional presence makes a 6-month-old brand look established — critical when every first impression counts.
🏪 For SMEs
Turn local attention into revenue. Consistent content plus active community management converts nearby scrollers into repeat customers.
🏢 For Enterprises
Protect and scale the brand. Multi-platform governance, brand-safe content workflows, and reporting your leadership team can act on.
Our 6-step social media management process
No guesswork, no "post and pray." Every account follows the same proven system.
Deep-Dive Audit
We analyse your current profiles, content performance, audience, and top 5 competitors — and show you exactly where the gaps are.
Strategy & Positioning
Together we define your content pillars, brand voice, posting cadence, and the specific business goals each platform serves.
Content Calendar
A full month of posts, reels, and stories — planned, written, and designed in advance, delivered for your approval before anything goes live.
Publish & Engage
We post at optimal times, reply to comments and DMs in your brand voice, and jump on relevant trends while they're still trending.
Community Growth
Hashtag strategy, engagement pods, collaborations, and interaction with your target audience to grow reach beyond your followers.
Report & Optimise
A plain-language monthly report: what grew, what didn't, and what we're changing next month. Then we double down on winners.
What's included in every plan
Four workstreams, one dedicated team — everything your social presence needs.
📋 Strategy
- Platform & audience research
- Competitor benchmarking
- Content pillar framework
- Monthly content calendar
- Trend & hashtag research
🎨 Content Creation
- Custom graphics & carousels
- Reels & short-form video edits
- Caption copywriting
- Stories & highlight covers
- Profile optimisation
💬 Community
- Daily comment management
- DM replies in brand voice
- Review & mention monitoring
- Engagement with target accounts
- Crisis response protocol
📊 Reporting
- Monthly performance report
- Growth & engagement metrics
- Top content analysis
- Strategy review calls
- Quarterly roadmap updates
Why brands choose Orbit Social
Every decision backed by your account's numbers — not hunches or templates.
Strategists and creators with 6+ years across 120+ brand accounts.
Plain-language reporting. You'll always know what we did and what it achieved.
We optimise for enquiries, orders, and revenue — not vanity metrics.
A dedicated manager who knows your brand — not a rotating cast of juniors.
Industries we serve
Different industries need different playbooks. We've built them.
Compare our social media management plans
Every plan includes a dedicated account manager. Pricing shared on your free strategy call — because honest quotes need context.
| What you get | Starter | GrowthPopular | Premium | Enterprise |
|---|---|---|---|---|
| Platforms managed | 1 | 3 | 5 | Unlimited |
| Posts per month | 12 | 20 | 30 | Custom |
| Reels / short videos | 2 | 8 | 16 | Custom |
| Stories per week | 3 | 7 | 14 | Daily |
| Custom graphics & carousels | ✓ | ✓ | ✓ | ✓ |
| Community management (comments & DMs) | — | ✓ | ✓ | ✓ Priority |
| Hashtag & trend strategy | ✓ | ✓ | ✓ | ✓ |
| Influencer collab coordination | — | — | ✓ | ✓ |
| Strategy calls | Monthly | Bi-weekly | Weekly | On demand |
| Reporting | Monthly | Monthly | Bi-weekly | Weekly + dashboard |
| Dedicated creative team | — | — | ✓ | ✓ |
| Multi-location / multi-brand support | — | — | — | ✓ |
Not sure which fits? Book a free strategy call — we'll recommend honestly, even if it's the smaller plan.
Real results from real brands
Illustrative examples of the outcomes our process produces.*
From dead page to #1 sales channel
ObjectiveRevive an inactive Instagram (4.2K followers, near-zero engagement) and make it a revenue channel.
StrategyRebuilt content pillars around ingredient education + user-generated content; 12 reels/month; daily story engagement; DM-to-checkout flow.
Filling tables on weekdays
Objective3-outlet restaurant brand struggling with weekday footfall despite strong weekends.
StrategyGeo-targeted reels featuring dishes + chef stories; weekday-offer story campaigns; rapid replies to every review and DM; local influencer dine-ins.
LinkedIn as a lead engine
ObjectiveTurn a quiet LinkedIn company page into a source of qualified demo requests.
StrategyFounder-led thought leadership + customer-story carousels; consistent 4×/week cadence; comment engagement with ICP accounts; monthly content themes tied to sales campaigns.
*Results shown are representative examples of typical client outcomes; individual results vary by industry, budget, and starting point.
Tools & platforms we work with
What our clients say
Within four months our Instagram went from a dead page to our biggest source of new customers. The team treats our brand like their own.
The monthly reports are the best part — I finally understand what's working. Content calendar arrives on time, every time, and DMs get answered faster than I could.
They handled everything — content, stories, replies — while we focused on running the restaurant. Bookings are up every single month since.
Social media management FAQs
Instagram, Facebook, LinkedIn, YouTube, and X. On your strategy call we'll recommend the 1–3 platforms where your audience actually is — more platforms isn't always better, and we'll tell you honestly which ones to skip.
Expect visible improvements in consistency and engagement within the first month. Meaningful follower and reach growth typically shows from months 2–3, and business results (enquiries, sales) build from there. Social media compounds — the accounts that win are the ones that stay consistent.
Always. You receive a complete content calendar — visuals, captions, and hashtags — before the month begins. Nothing is published without your approval, and revisions are included.
Our in-house team handles design, video editing, and copywriting. We'll occasionally ask for raw material (product photos, behind-the-scenes clips) because authentic content performs best — and we can also arrange shoots on Premium and Enterprise plans.
Yes, on Growth plans and above. We manage comments, DMs, and mentions daily in your brand voice, using an agreed FAQ playbook. Anything sensitive or sales-critical gets escalated to you immediately.
A freelancer is one person wearing five hats. You get a team — strategist, designer, video editor, and account manager — plus documented processes, backup coverage, and reporting. If someone's on leave, your account doesn't pause.
We don't promise specific numbers — anyone who does is either buying fake followers or guessing. What we guarantee is the process: consistent, quality output, active management, and transparent reporting. That process is why our average account grows 185% in six months.
We recommend a 3-month initial term because social media needs runway to compound. After that, plans run month to month — 92% of our clients renew, and we'd rather earn that than lock you in.
Absolutely — send us your brand kit and we'll work strictly within it. If you don't have one yet, our Branding & Design team can build it as part of onboarding.
Yes — our Paid Ads service pairs naturally with management: organic content builds trust while ads scale reach. Many clients combine both under our Growth plan and above.
A monthly report in plain language: reach, growth, engagement, top posts, and — most importantly — what we're changing next month based on the data. Bi-weekly reporting and live dashboards are available on Premium and Enterprise.
Account access, your brand assets, and about 60 minutes for the kickoff call. After that we handle everything — you'll spend roughly 30 minutes a month on approvals.
Get your free social media audit
We'll review your profiles, benchmark you against 3 competitors, and send a plain-language action plan — free, no strings attached.